I have been giving speeches to passengers every day for years. Only recently did a native French-speaking colleague point out that I had been talking nonsense because of a bad translation. I was very grateful, but it made me wonder: why did nobody tell me before?

Team members often find it difficult to speak up to someone in authority, even though doing so can improve the quality of the work.

This is an example of human factor we focus on.

On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley “Sully” Sullenberger, ditched in the Hudson River after a sudden and complete loss of both engines—a scenario for which he had never specifically trained.

How did he arrive at that decision? In hindsight, simulations suggested that a glide to an airport might theoretically have been possible.

However, under extreme time pressure and with very limited options, the crew had seconds to decide: attempt a controlled water landing, or try to reach an airport over a densely populated area with no guarantee of success.

We train decision-making, under stress and time pressure. Luckily, often less extreme.

I forgot to perform a landing checklist, a critical safety net a while ago. Even the first officer didn’t realize it. When you take your job serious, you address, discuss and report it. So it happened, with a big thank you from the organization. Nice to work in a just culture environment.

We help you to set up a proper safety culture. All companies should have it.

Organizations and regulators excel at creating rules and procedures. However, the greater the distance from the shop floor, the more difficult it becomes for operators to apply them in practice. This gap should be recognized—and actively reduced.

Procedures constantly change in aviation, to adapt to the dynamic reality.

Work like you train and train how you work. We can help you.

Airlines explicitly state that commanders may deviate from rules and procedures when safety demands it. Procedures cannot cover every conceivable real-life situation.

Train and trust your team, and empower them with the necessary mandate.

Countless incidents are caused lack of communication. Encourage everyone to speak up, especially if in doubt. Do not assume.

We train all aspects of communication using examples, scenarios, and exercises.